We offer standard shipping and FREE shipping for orders within the 48 contiguous United States, Alaska and Hawaii. Any orders shipping to Alaska or Hawaii may be subject to additional freight charges. At this time, we cannot ship to PO boxes, APO/FPO or other US Territories.
- Standard (orders under $200)
- FREE Shipping (orders over $200)
Sorry but we are currently unable to ship outside the United States.
RETURNSAll of our products are made-to-order and personalized in nature and we cannot accept returns. We are not responsible for customer input errors (e.g., typos, wrong dates, bad photos) so we encourage you to double check the information that you provide, prior to placing your order and to triple check your proofs, prior to approving them for production.
EXCHANGESAt Fine Moments we take great pride in our products as well as the many facets of production. Prior to shipping we carefully inspect your order to ensure everything is just right. Upon receipt, if you believe your product has a manufacturing defect or shipping damage, please contact us immediately so we can make things right.
To expedite a replacement, email us within 5 business days of receiving your order. Please include your order number along with a brief description and photo of the defect and/or shipping damage. Someone from our team will be in touch within 1-2 business days.